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Planned system outage - 12 September 2026 | Our online services including myIR, self service phone lines and gateway services will be unavailable on Saturday 12 September, 2026 from 1pm to approximately 10.30pm while we complete a planned system update. We apologise for any inconvenience this may cause.

Each intermediary has different access and security requirements in myIR.

The 'Manage agency' functions in the Intermediary centre menu allow you to tailor your staff and client access controls. 

To review or change the access role for staff, select the ‘Manage my profile’ link at the top right-hand of the screen and under the I want to.. menu, select Manage additional logons.

From the ‘Manage my profile’ link you can also manage access roles and account permissions for your agency’s business accounts and set up a new logon.

Last updated: 20 May 2025
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